How do I place an order?

Add your favorite items to your cart, proceed to checkout, and follow the steps to complete your payment. You'll receive a confirmation email once your order is placed.

Can I still change or cancel my order?

Orders are processed quickly, but please contact our customer service as soon as possible. You can certainly change or cancel your order as long as it hasn't been shipped yet.

Will I receive a confirmation of my order?

Yes, you will receive a confirmation email with the details of your order immediately after your purchase.

Where is my confirmation email?

If you recently placed an order, please check your spam/junk mail folder. Most confirmation emails are sent automatically after you place an order. Sometimes there can be a slight delay. In that case, please wait up to 12 hours for the email. If you still haven't received a confirmation, please contact our customer service.

I received an incorrect or defective item.

If you received an incorrect or defective item, please send us clear photos of the product and submit your claim within 7 days of receiving your order.

How long does it take to receive my package?

Packages are shipped via PostNL and delivered within 1-3 business days on average. Within the Netherlands, orders placed before 3:00 PM are shipped the same day and you'll receive them the next day. For other destinations, please check our shipping page. If you've pre-ordered, your entire order will be shipped once it's in stock. The delivery time can be found under the pre-order product.

How can I track my order?

Track your order via this link: https://17track.net/en

I have not received my order?

Make sure you have checked via the track and trace where your package is. If there is no clarity, please contact an employee or send us an email.

What are the shipping costs?

Shipping costs are automatically calculated at checkout and may vary by country and order. Orders over €100 are shipped free. For exact prices, please check our shipping page.

What is the return policy?

You have 30 days after receipt to return the product. For more information, please see our returns policy page .

Can I return an item?

You have the option to return the product within 30 days of receipt. You can register your return on the website under the heading returns policy at the bottom of the page. Once we have received your return, we will process it within 14 days. Once the return has been processed, you will receive the money within 10 business days on the same payment method you used to pay. See the return policy here .

Can I exchange an item?

Yes, you can return or exchange your shoes within 30 days of receipt, as long as they are unworn and in their original packaging. To exchange an item, please contact us.

Hoe stuur ik een retourzending op?

Gebruik de pakbon die geleverd is met je bestelling. Stuur deze mee zodat duidelijk is voor ons van wie het pakket afkomstig is. Stuur vervolgens het pakket terug naar ons retour adres. De kosten voor de retourzending zijn voor de klant zelf.

Wanneer krijg ik mijn geld terug na een retour?

Zodra we je retour hebben ontvangen en goedgekeurd, verwerken we de terugbetaling binnen 5 werkdagen via de oorspronkelijke betaalmethode. Mocht je niks hebben ontvangen neem dan contact op met onze klantenservice.

Wat is het retour adres?

Het product mag binnen 30 dagen worden gestuurd naar het onderstaand adres. Zorg dat je het factuur terug stuurt zodat het duidelijk is van wie het pakket afkomstig is.Retouradres:Coilé Ekkersrijt 20195692 BB SonNederland

Yes, we offer post-payment via Klarna, so you can try on your items before paying.

What payment options do you accept?

You can pay safely with IDEAL, credit card (Visa, Mastercard, Amex), Klarna (pay later), Paypal, Bankcontact, Shop Pay, Union Pay, Google Pay and Apple Pay.

How can I contact your customer service?

You can reach us via the contact form, the live chat on the website, social media, and our WhatsApp number. We aim to respond as quickly as possible.

Hebben jullie een fysieke winkel?

Op dit moment zijn we alleen online beschikbaar. Het is mogelijk om een afspraak in te plannen om langs te komen in Lelystad of Eindhoven. Mocht je dat graag willen neem dan contact met ons op.

Do your shoes fit true to size?

Our shoes fit true to size, unless otherwise stated in the product description. Not sure? Check our size chart or contact us.

How do I maintain my shoes?

For optimal care, we recommend protecting your shoes with a suitable spray and cleaning them according to the care instructions on our website.

I'm having trouble logging into my account.

If you're having trouble logging in, please let our team know by submitting a request via the contact form. If you've forgotten your password, you can reset it by checking the "Forgotten password" box.

I want to subscribe/unsubscribe to the newsletter.

If you'd like to subscribe to our newsletter, you'll receive 10% off your first order and stay up-to-date on the latest trends and exclusive discounts. If you recently subscribed and are still waiting for the confirmation email, please check your spam/junk folder. If you still haven't received it, please contact us. To manage your subscription, log in to your account. To unsubscribe, scroll down to the bottom of the newsletter and click "Unsubscribe."